12 Questions About the Smart Serve Certification Test
What is Smart Serve?
Smart Serve (or SmartServe Ontario) was created with the Alcohol and Gaming Commission of Ontario (AGCO) in 1995 to provide a responsible alcohol beverage service training program for the Ontario hospitality industry.
Who needs Smart Serve certification?
Smart Serve is now required by anyone who serves or handles alcohol, as well as managers and security staff in Ontario. Since the early 2000s, all staff, managers, licensees and security are required to be certified and carry their Smart Serve card while working.
Where is it valid?
It is an Ontario program so it's only valid in Ontario. Other provinces have their own programs but the aim of the programs is similar: to teach staff how to responsibility serve alcohol to the public.
I have a serving licence from outside Ontario, can I use that instead?
No, Smart Serve is the only program approved by the Alcohol and Gaming Commission of Ontario (AGCO).
How old do you have to be to take the Smart Serve test?
There is no age limit, however you must be 18 years to serve alcohol in Ontario
Do Smart Serve certificates expire?
No they do not currently. However, audits can be done, usually a few weeks after you’ve taken the test. There is also a recertification test you can take if you want to upgrade your skills.
How long do I have to get my Smart Serve after being hired?
You need to have it within a maximum of 60 days of starting, however owners can ask for it sooner.
How much does Smart Serve certification cost?
The cheapest option is taking the online test which starts at $34.95 each (plus HST) and gives you two tries at passing the test. For $44.48 you can get the workbook as well as the online test. Taking the test in a classroom depends on the school.
What do I need to take my Smart Serve certification test online?
You'll need a computer (Windows or Mac) with the Flash Player plug-in, internet connection, and a webcam. You can check if your computer meets the requirements by going to: www.smartserve.ca/proctoring-exams and clicking on the online tool.
What languages are the test available in?
The test and quiz is available in English or French, and there is an audio-track available in Mandarin, Cantonese, Korean and Spanish.
How long does the test take and what's the passing mark?
The test takes approximately 4 hours and you need to get 80% on the quiz and test.
If I've lost my SmartServe card, how much is it to replace?
The cost is currently $10. You can order a replacement at: www.smartserve.ca/replacement-cards
Schools Offering Smart Serve Certification Training
|Loyalist College - Bancroft Campus||Bancroft||(613) 332-1743|
|Sault College - Employment Solutions||Blind River||(705) 356-1611|
|Georgian College||Bracebridge||Terri Plaxton-Smith||(705) 646-7629 ext 4813|
|St. Clair College||Chatham||Doris Summerfield||(519) 354-9100 ext 3260|
|Georgian College||Collingwood||(705) 445-2961 ext 2900|
|Mohawk College||Hamilton||Bonnie Pataran||(905) 575-2307|
|Northern College||Kirkland Lake||Glenda Jackson||(705) 567-9291 ext 3624|
|Bartender One||Toronto||(416) 461-4441 ext 4203|
|iTrain - Workplace and Hospitality Training||Toronto||Jesse Prasad||(647) 477-7978|
|Toronto Institute of Bartending||Toronto||(416) 862-7272|
|FoodPrep Inc||Toronto||Melanie Myers||(416) 838-2032|
|St. Clair College||Windsor||Continuing Education||(519) 972-2711|
Other Organizations Offering Smart Serve Certification Training
|Focus Community Development Organization||Alliston||Lisa Griffin||(705) 435-9821 ext 137|
|Employment Help Centre||Beamsville||Pat Stewart||(905) 563-9675 ext 2221|
|Community Employment Services||Belleville||(613) 966-0205|
|bradfordWORKS-Community Employment Services||Bradford||Martha Greig||(905) 778-9058|
|John Howard Society of Peel-Halton-Dufferin||Brampton||Reception||(905) 459-0111 ext 317|
|Employment and Education Centre||Brockville||Lesley Cameron||(613) 498-2111 ext 222|
|Town of Bracebridge - Recreation Department||Bracebridge||Christine Cousins||(705) 645-3037 ext 237|
|Town of Collingwood||Collingwood||Michelle Kusiar||(705) 445-9463 ext 3286|
|Campbellford Community Resource Centre||Campbellford||Carolyn Anderson||(705) 653-5161 ext 220|
|London Training Centre||London||Kristie Balatsoukas||(519) 685-4331 ext 225|
|John Howard Society||Oshawa||Sarah Van Niedek||(905) 579-8482 ext 240|
|Employment Planning and Counselling||Peterborough||Jessica Deans||(705) 748-9110|
|Goodwill Future Focus||Chatham||Reception||(519) 354-5888 ext 240|
|Job Gym||St Catharines||(905) 682-8372|
|Aboriginal Career & Employment Ne-Chee Friendship||Kenora||Patti Fairfield/Sherry||(807) 468-5440|
|Keys Job Centre||Kingston||(613) 546-5559|
|On Track Employment Resources||Smith Falls||(613) 283-6978|
|Town of Richmond Hill||Richmond Hill||Michael Watson||(905) 884-0855 ext 220|
|Yes Employment Services||Thunder Bay||Sharon Kovacic||(807) 624-1960|
|Municipality of Chatham-Kent||Tilbury||Rob Veccia||(613) 283- 6978|
|Employment Solutions||Welland||Ina||(905) 788-3751|
|Insight Advantage Inc||Windsor||Tabitha Hicks||(519) 254-1445 ext 101|
|Unemployed Help Centre||Windsor||Ella/Patti||(519) 944-4900 ext 113/103|
For the full list, see: www.smartserve.ca/in-class-training-sites